Frequently Asked Questions

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This will depend on the type of product you are purchasing. For slip collars, the size is dependent on both the neck measurement and height of your dog. A short but large dog may need the same size as a slimmer, taller dog for example.

A general rule of thumb is to measure your dog's neck circumference and then again from under their chin to whenever you'd like the ring attachment to sit. This will give you a rough idea of the length you want but please do contact us if you are unsure and we will be happy to assist you.

For very large dogs Irish wolfhounds, Great Danes etc) we recommend you purchase our XL collars and 8mm or above for any paracord items. This is purely for comfort and nothing to do with weight.

For large orders, it can be up to 10 working days.
It is hard to give a specific time frame as it depends on order size and how busy we are at that particular time.
Average dispatch time is anywhere from 1-5 working days.
We only post orders Monday - Friday, even if you choose special delivery. During busy times such as holidays, we will occasionally post on weekends to get through any backlogs. 

Whilst we strive to provide the best possible service to all of our customers, we understand things don't always go swimmingly. Please email us at hello@bluemooncanine.co.uk and we will be more than happy to help.

We use a premium paracord for all of our items, with a minimum breaking strength of 250kg.

All of the metal hardware has a minimum breaking strength of 150kg, going up to 200kg.

Despite this, we recommend regularly checking your items for signs of wear and tear and keep an eye out if your dog is a chewer!

Paracord is a nylon based cord, originally used for parachutes. It is incredibly strong, hardwearing and mould/mildew resistant.

Whilst we are confident your items will last, we firmly believe in reducing waste wherever we can. That's why we offer a refresh service. If your item has seen better days or your dog has had a little nibble on it (no judgement here, it happens to the best of us), we will replace the paracord free of charge as long as the hardware is still in good working condition.

Please email us at hello@bluemooncanine.co.uk for more info. 

If your item is looking well loved and needs a little TLC, gently hand wash in lukewarm water, leaving to air dry. You may wish to use a dash of mild soap if it's particularly dirty. Please do not put any of our products in the washing machine.

Here at Blue Moon, we understand that no two dogs are the same and come in all different shapes and sizes. That's why we are committed to providing a large range of styles and measurements.

Despite this, we will always do our best to provide customisations and alterations where possible. If you require a tailored item, please get in touch for more info.

Slip collars and leads are a great training tool when used correctly. It is vitally important that they are fitted properly, they should always sit at the top of the neck - behind the ears and underneath the chin. It should always be ABOVE the windpipe. It also depends which side your dog walks on. If they walk on your left, it should be a letter p - on the right and it should be a number 9. Please take a look at our diagrams for a visual guide. 

The length of the slip collar depends on its intended use. If your intention is to have it hanging and a second lead attached only some of the time, we recommend making sure it isn't too long for your dog. Due to the nature of the design, if it is too long the metal ring could potentially trip your dog up or bang against their leg.

We're all human and mistakes happen! If you have made an error with your order, please use our Returns Form and we will take care of the rest.

please note, we do not accept returns on bespoke items, which includes products made with your specific measurements so please use a tape measure! 

No tool will ever correct a behaviour on its own. It is vitally important that slips are used correctly AND alongside consistent training. If you are concerned about your dogs behaviour we recommend reaching out to your vet or a professional trainer for further advice.

We would be delighted to partner up with businesses and offer bulk orders, please send us an email if you’d like to find out more! 

The black section on our products is called heat shrink tubing and is vital in protecting the stitching underneath. 

Despite measuring and using specific lengths for our products, occasionally we have “off cuts” from

the ends of the spools which are slightly shorter. We are committed to reducing waste where we can, which is why we make use of these pieces. 

Every single item we sell is measured, cut and sewn by hand. Despite having specific measurements that we always follow, no two item is going to be the exact same.
We will always do our best to make sure your items are uniform in size but occasionally there might be a few cm difference between your items. 

We hope you take this into account before requesting an exchange and appreciate that our items are not made by machines.